All silver items are usually in stock and can be dispatched within 2 working days*. If we are out of stock on any item or if there is any difficulty with delivery, you will be notified within 24-48 hours.
Gold items are generally made to order (a small number of the more popular gold pieces are held in stock and of course the one off pieces which can usually be dispatched within 24-48 hours!) and will be dispatched between 7-28 days depending on the item. If you would like more accurate timings on gold orders please contact me using the contact form or call on 07775556552.
Alice Robson Jewellery retains the right to refuse any order placed on this site.
* Christmas 2018 Delivery.
We are taking online orders for delivery before Christmas (UK) up to and including 19th December. If you are ordering something that is made to order (anything with a chosen stone or needs to be sized, e.g. all rings other than those where the size is specified on the product) please contact us using the contact form or call on 07775557552 to check orders can be made up in time.
POST AND PACKAGING
Delivery is free on all orders in the UK and is sent by Royal Mail.
Orders up to £100 are sent by Royal Mail 1st Class Recorded Delivery taking 1-3 working days from dispatch.
Orders over £100 are sent by Royal Mail Special Delivery, which are guaranteed to arrive the day after dispatch by 1pm (Monday to Friday). If you would like your order to be delivered on a Saturday please contact us directly as there will be a charge for this service)
If you require your item urgently then please place your order by telephone, requesting next day delivery, and we will if possible dispatch your order on that same day. There is a charge of £5 for next day delivery (Monday – Friday) or £10 (Saturday) and these orders will only be accepted by telephone (07775556552). Next day orders placed on a Friday will arrive by 1pm on a Monday, unless you request a Saturday delivery. Next day orders placed at the weekend will arrive on Tuesday by 1pm.
All packages require a signature on delivery, so please make sure the delivery address is one where someone can sign for the package.
If you would like us to deliver your item using a particular service or you have a question about delivery then please contact us using the contact form.
For purchases made online we currently only offer delivery to the UK and Europe. Outside the UK, European delivery is charged at a flat rate of £12. Deliveries to Europe will be dispatched by Royal Mail Airsure, or Royal Mail International Signed For.
If you are outside Europe and would like to purchase an item from this website then please contact us and we will individually quote for your destination. Please contact us using the contact form for further information on delivery outside Europe.
All Jewellery is beautifully packaged in Alice Robson boxes and can be gift wrapped on request.
Any jewellery ordered from our web site can be returned (if unworn) within 28 days for a credit note or exchange or within 7 days for a full refund (minus any postage paid). Earrings, ‘made to order’ pieces and bespoke commissions are non returnable. Please notify us as soon as possible by email if you wish to return your purchase. Please return all packaging with the item to;
Alice Robson Jewellery, PO Box 555, Wadhurst, TN2 9UH.
Please ensure that you email us when you have returned the item as we don’t collect everyday from the PO box.
In the UK all jewellery should be returned by Royal Mail Special Delivery to ensure a secure and traceable delivery. For Europe and Worldwide orders please ensure your method of return is tracked and insured to the value of the goods.
We are unable to accept responsibility for the non-arrival of returned goods unless sent as stated. Refunds, exchanges and credit notes will be for the original value of the item purchased, excluding any delivery charges and taxes where appropriate.
Please inform us of all breakages within 48 hours of receiving the order. Faulty Items will only be accepted if the goods are delivered to the customer damaged or if there is a subsequent manufacturing fault with in a period of 6 months.
All items will be inspected and if deemed to be subject to fair wear and tear will not be accepted as faulty. We offer a repair service, where repair is possible, for Alice Robson jewellery only, a fee may apply.
OUT OF STOCK ITEMS
If you are interested in an out of stock items then please call me on 07775556552 or email me using the contact form so I can advice you on when they will be available. Many items can be ordered for delivery between 2 – 4 weeks depending on the piece and if it needs to be hallmarked or not.