Privacy & Cookie Policies

PRIVACY POLICY

This privacy policy sets out how “ARJ” uses and protects any information that you give “ARJ” when you use this website.

“ARJ” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“ARJ” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy has been updated on 17.05.2018 in line with the new GDPR legislation that came into force on 25 May 2018.

WHAT WE COLLECT

We collect no personally identifying information through basic browsing of the “ARJ” website.

We collect basic non-identifiable tracking information, operating system, internet location and browser used from web-based stats. We collect personal identification information through form-based gathering on our contact page and fee page. We collect:

Name, surname, e-mail address and content input into messages and newsletter sign-up forms.

We collect personal identification information which is needed to complete orders on the website. This includes but is not limited to: name, address, country, company name, e-mail address, telephone numbers and order notes.

This information is emailed to alice@alicerobson.co.uk. This information is held exclusively by “ARJ”. This information is for the purpose of contacting the message sender with the required reply, newsletter or to complete the orders taken on the website. This information is shared through trusted third parties to complete the newsletter signup (MailChimp) as well as to complete order processing (PayPal).

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

We use the information collected to build a picture of where our viewers originate from, which pages they look at and how they got to our website. There is no personally identifiable information. It is limited to basic web statistics tracking information.

We may use the information to improve our products and services.

We may use the information to customise the website according to your interests.

We use the information provided to return messages to queries from the website and complete orders taken on the website.

Our newsletter only goes to those who have specifically requested to be on the newsletter mail list, either via the website sign-up form or verbal or written consent at a fair or in the studio.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and have ensured that all third parties we deal with directly comply with new legislation.

We use SSL (Secure Socket Layer) certificates to protect and encrypt the information you enter on the website. Look for the Padlock in the address bar when completing purchases to ensure that you are on the correct encrypted page.

DATA PROTECTION

The confidentiality of your information is of paramount concern to “ARJ”. “ARJ” fully complies with Data Protection Legislation and its confidentiality obligations.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION – YOUR RIGHTS

You may choose to restrict the collection or use of your personal information in the following ways:

You may choose to not use the electronic form provided on the contact page.

You may set your browser cookie policy to deny the acceptance of tracking cookies. This will prevent the checkout stages of purchases to fail.

On request you can ask us to remove all your information (except your name which we need for accounting purposes) i.e: e-mail, address and telephone number, from the e-commerce part of our website at any time after your order has been processed. Please be aware though, that this may make it impossible for us to communicate with you about this order in the future, should we wish to recall a product or should you require a refund for any reason.

If you have signed up for our newsletter (either via the website or by written or verbal consent at a fair or in the studio) you can at any time remove yourself from this list by unsubscribing on the next newsletter or emailing us and asking to be removed from this list.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you tell us that you wish this to happen.

WHAT ARE COOKIES

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP cookies.

HOW WE USE COOKIES

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

DISABLING COOKIES

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

THE COOKIES WE SET

We set cookies to enable you to purchase items from our website. These cookies allow products to be added to your shopping cart and enable you to complete transactions.

We set cookies to ensure you can complete the form process in the need of you contacting us using one of the provided forms on the website.

THIRD PARTY COOKIES

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook,Twitter,Youtube,, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

MORE INFORMATION

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

E-mail: alice@alicerobson.co.uk